WHO launches new search feature for questions on COVID-19

WHO’s COVID-19 webpage now features an enhanced natural language processing search bar, which understands questions posed in everyday language and more accurately delivers answers to those queries.

Unlike traditional index-based search that delivers links, when someone enters a question about COVID-19 into the search bar on WHO’s COVID-19 page, the new search finds the most accurate information related to that question from WHO’s website. Yext, the technology company that developed this search function, provides WHO’s web team with regular feedback on the questions that visitors are asking so that WHO can adapt information on the web to meet the demand.